Stockists of Rock Your Baby, Minti & more.

Returns

Return Policy

Customer satisfaction is a priority to us - if you are not satisfied with your order we accept returns (Purchase Price excluding original and return postage cost/s) and / or exchanges within 14 days of purchase. All items must be returned in original packaging, with tags attached and unworn. Please note that Kids Threads and Trends reserve the right to refuse returns and/or exchanges if the item/s have been worn and/or are damaged.

All items are thoroughly checked by a Kids Threads and Trends representative before posting. If by chance, any item/s are faulty and/or damaged please contact us at info@kidsthreadsandtrends.com.au as soon as possible to resolve the issue.

Kids Threads and Trends reserve the right to refuse all refunds/exchanges after 14 days of purchase.

Please note that we do not offer Returns for Change of Mind on items purchased on Sale.

Return (Refund )

If you wish to return your purchase for a refund of the original purchase price (excluding postage), please contact us at info@kidsthreadsandtrends.com.au within 48 hours of receiving your package to resolve the issue.

Please detail the reason for requesting a return for refund. Note that Kids Threads and Trends reserve the right to refuse a refund if the item/s are damaged, worn, washed or do not have the tags attached (unless otherwise agreed directly with a Kids Threads and Trends representative).

Please note that we do not offer Returns for Change of Mind on items purchased on Sale.

Exchange

If you wish to return your purchase for exchange, please contact us at info@kidsthreadsandtrends.com.au within 48 hours of receiving your package to resolve the issue. Please detail the reason for requesting an exchange.
We will gladly exchange the item/s for a different size and / or colour if it is in stock.

Note that Kids Threads and Trends reserve the right to refuse an exchange if the item/s are damaged, worn, washed or do not have the tags attached (unless otherwise agreed directly with a Kids Threads and Trends representative).

Please note that we do not offer Exchange for Change of Mind on items purchased on Sale.

Return and Exchange Postage Liability

Please note that the customer is responsible for all return and exchange postage costs.

For exchange items, please include a self-addressed postage satchel when returning your item/s.

PLEASE NOTE: We do not offer refunds/exchanges for Change of Mind on Sale Items.